1) Select 2 or 3 questions from the "20 questions" handout on Tuesday that you would like to discuss in class.
2) Watch this video: Franklin Covey Big Rocks - http://www.youtube.com/watch?v=fmV0gXpXwDU
3) We will finish talking about the 20 questions in class and we will do an activity based on the big rocks video. We will also start the next chapter (Customer Service)
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