9 Awesome Customer Service Stories: http://www.oddee.com/item_99200.aspx
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10 Unforgettable Customer Service Stories: http://www.helpscout.net/10-customer-service-stories/
Sainsbury's Tiger Bread
Read the story, see if you can find out more about it, then summarize it for your classmateson Tuesday. Explain why it is an example of great customer service.
This list of questions supplements the handout in class (with questions about 5. food/nutrition, 15. plastic waste/recycling, 1. smoking/dru...
We will do two English assessments: one on the computer and one written (schriftlich). For the computer part you will need headphones (Kop...
For Friday, November 28, write a follow up letter of enquiry TO TURN IN. A) Look at the correspondence between FreiLuft Austria GmbH and A...