Chapters in Focus on Modern Business 4/5
Chapter 4 - Customer Service
Chapter 5 - Body is Big Business
Chapter 6 - Examining Media
Text Types: e-mail/letter (both formal and informal), blog entry, blog comment, summary, NEW: report, letter of complaint, responding to complaints
Topics: Customer service, complaints, plastic surgery, sports enhancements, history of media, old media vs. new media, how to tell the difference between good websites and bad websites
Extras: Fawlty Towers, Super Bowl
Expect 1 listening
Expect 1 reading
Expect 2 texts to write
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