For Tuesday, January 27,
1) prepare to talk about awesome examples of customer service. You and your partner will present your case study to the class. You should be able to do this without notes.
Hannah Hilmar - Lego
Sebastian Julian D - Bungie Studios / Halo
Marko Julian B. - Taco Bell
Jela Verena - Opryland /Spa Machine
Vanessa Alexandra - Ritz Carlton
Christoph Manuel - United Airlines
Hubert Andreas - Sainsbury Tiger Bread
Lisa Tamara - Morton's Steakhouse
2) Study the vocabulary on page 53. We will use it in class next week when we do complaint letters.
3) Take a look at notalwaysworking.com which has funny stories about bad customer service!
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